Purewhite’s styles fit true to size. More info about the fit, shape and fabric of each item can be found in the product descriptions. If you need further help, please feel free to contact our customer support via firstname.lastname@example.org.
It may occur that you’ve seen one of our items elsewhere, however it is sold out in our webshop. We suggest keeping an eye on our website on a regular basis, as the item might get restocked. If you need further help, please feel free to contact our customer support via email@example.com.
Sorry that the item you wanted to order is out of stock. We suggest keeping an eye on our website on a regular basis, as the item might get restocked. If you need further help, please feel free to contact our customer support via firstname.lastname@example.org.
Please contact our customer service as soon as possible. We will try our best to get our hands on the package before it leaves or warehouse to change the address. Keep in mind that as soon as the order has been paid for and is completely processed, we can’t make any changes anymore.
Usually, it may take up to two hours as soon as you’ve have placed your order to receive our confirmation email. Make sure to also check your spam inbox, as it might be hiding in there. Has the payment been processed but you haven’t received a confirmation within the following two hours? Please contact our customer service via email@example.com for assistance.
As soon as you’ve placed an order our team instantly processes your order to ensure the quickest delivery possible. So if you wish to change your order, please contact us immediately. We will look into the status of your order right away and if it hasn’t been processed yet, we are usually able to change the order for you. If it’s too late to change your order, it’s best to place a new order as soon as possible and return the order you wanted to change.
Once you have placed your order, you will receive a confirmation email within two hours. Next, we will start to process your order as soon as possible. When the order is ready to ship, you will receive another email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
As soon as you’ve placed an order our team instantly processes your order to ensure the quickest delivery possible. So if you wish to cancel your order, please contact us immediately. We will look into the status of your order right away and if it hasn’t been processed yet, we are usually able to cancel the order for you. If it’s too late to cancel your order, it’s best to place a new order as soon as possible and return the order you wanted to cancel.
At the moment we offer the following different payment options:
- iDeal - Pay later with Klarna - Paypal - Bancontant - Visa card - Mastercard - American Express
If your payment failed after you went through the payment procedure you’ll get a notification. There are a few things you can try first that might work: deleting your cookies and cache data, using a different browser or using a different payment method. If none of this works, please contact our customer services.
Is the purchase amount shown on your bank statement, however the order still seems to have failed? Contact our customer services right away by sending an email with the screenshot of the payment to firstname.lastname@example.org, so that we can start processing your order.
You can find your invoice in your account and in the email you received containing the order confirmation. If you can’t find the invoice in your account nor the confirmation email please contact our customer service via email@example.com so we can (re)send it to you.
VAT or Value Added Tax, are the taxes paid on top of the value from sales of products or services. Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from outside of the EU, it will be paid in the form of import duties.
We always try to get your order to you as soon as possible, see the full list of fees and delivery times below.
NETHERLANDS Netherlands DHL - 1 business days Free delivery
EUROPE ZONE 1 Belgium, Germany DHL - 1-3 business days Free delivery
EUROPE ZONE 2 The rest of Europe DHL 2 - 4 business days €7,50 Delivery cost
Rest of the world DHL - 3-6 business days €9,95 Delivery cost
We first suggest checking the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. If the estimated delivery time didn’t change and your address is correct, please check you email again to see if you received a message from the shipping company. The package may have been delivered to your neighbors address or your delivery window may have been rescheduled. Still can’t find the whereabouts of your package? Get in touch with our customer support via firstname.lastname@example.org to ensure a quick delivery of your order.
The Purewhite collections are made by a team of fashion professionals who know all the ins and out of the products. We suggest also checking out the product’s description as you may find your answer there. Haven’t found your answer? Get in touch with the customer service to ask your question(s) via email@example.com.
You can return your ordered, unused items, that aren’t worn or washed within 14 days with the labels attached and in their original package using our return form.
You can return faulty items within 14 days after you received them. Get in touch with our customer service by sending an email including pictures to firstname.lastname@example.org.
You can return your ordered, unused, items that aren’t worn or washed within 14 days with the labels attached and in their original package. Use the return form, that was added to your package, as follows:
- fill in the return form and add it to the box. - the order is ready to be returned. Please go to a postal service of your liking and ship the box to the return address that is stated on the form. - please be aware that you will have to pay for the return costs. - after shipping your return you should receive a receipt with a tracking code. please hold this receipt as it is your proof of shipment. Once we have received your return we will do our best to process it quickly. - please send us an email at email@example.com with the information about your returning items so we can make a note about your return.
Using the same steps and form as you would if you’d return the items, you can exchange an item. However, as the item(s) might sell out in the meantime, we suggest returning the items you want to exchange and place a new order to make sure you receive the items you want.
As soon as we’ve received your returned items we’ll process it within the first working day. It takes a maximum of 14 working days to process your return. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via firstname.lastname@example.org.
As soon as we’ve received your returned items we’ll usually process it the first working day. It takes a maximum of 14 working days to process your refund. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via email@example.com.
Having a Purewhite account makes shopping with us easier. It’s faster to place an order as your address details will be filled in automatically and all your orders including invoices are easily accessible.
At the top right of our website click ‘account’ and register by filling in all required fields.
As soon as you are ready to check out you’ll have an option to sign in to your account or continue without signing in or creating one.
If you’d wish to delete your account, please send an email to firstname.lastname@example.org with your account information.
Every item has a care label on the inside, please check the label to make sure you treat your items with the right care and treatment.
Sign up to our newsletter and follow Purewhite on Instagram and Facebook for the lastest news.
If you’re unhappy with your order or our services we kindly ask you to contact our customer service via email@example.com.
Opening hours from 9.00AM until 5.30PM CET on business days.