FAQ - ORDERS

Usually, it may take up to two hours as soon as you have placed your order to receive our confirmation email. Make sure to also check your spam inbox, as it might be hiding in there. Has the payment been processed but you haven’t received a confirmation within the following two hours? Please contact our customer service via webshop@purewhite.nl for assistance.

As soon as you’ve placed an order our team instantly processes your order to ensure the quickest delivery possible. So if you wish to change your order, please contact us immediately. We will look into the status of your order right away and if it hasn’t been processed yet, we are usually able to change the order for you. If it’s too late to change your order, it’s best to place a new order as soon as possible and return the order you wanted to change.

Once you have placed your order, you will receive a confirmation email within two hours. Next, we will start to process your order as soon as possible. When the order is ready to ship, you will receive another email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

As soon as you’ve placed an order our team instantly processes your order to ensure the quickest delivery possible. So if you wish to cancel your order, please contact us immediately. We will look into the status of your order right away and if it hasn’t been processed yet, we are usually able to cancel the order for you. If it’s too late to cancel your order, just return your original order and get a refund.