Faq - Delivery
Delivery
We do our best to deliver your order to you as soon as possible. Given the COVID-19 measures, your order can be delivered a little later than we usually do.
We always try to get your order to you as soon as possible.
NETHERLANDS
PostNL - 1 business day
Free delivery
GERMANY
DHL - 1-2 business days
Free delivery
BELGIUM
PostNL - 1-2 business day
Free delivery
EUROPE
Denmark, France, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, Austria
GLS - 2-4 business days
€4,95 Delivery cost
We first suggest checking the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. If the estimated delivery time didn’t change and your address is correct, please check you email again to see if you received a message from the shipping company. The package may have been delivered to your neighbors address or your delivery window may have been rescheduled. Still can’t find the whereabouts of your package? Get in touch with our customer support via webshop@purewhite.nl to ensure a quick delivery of your order.
BLACK FRIDAY SALE
You can find all Black Friday sale related questions and answers in this section.
PAYMENTS
All the available payment methods we do have. An explanation what to do with a failed payment.
OTHER QUESTIONS?
Still not having the right answer? We do have some extra information for you.
ORDERS
Didn't received a order confirmation or you wanna know when your order will be delivered.
RETURNS
Return you ordered product(s) or wanna know if you can exchange them for another size.
Products
The Purewhite collections are made by a team of fashion professionals who know all the ins and out of the products.
NEED HELP? CONTACT US
In case of questions regarding your order in the shop, delivery, return information or products, please contact us.
NEED HELP? CONTACT US