FAQ - Payment
At the moment we offer the following payment options:
- Pay later with Klarna
- Visa card
- American Express
If your payment failed after you went through the payment procedure you’ll get a notification. There are a few things you can try first that might work: deleting your cookies and cache data, using a different browser or using a different payment method. If none of this works, please contact our customer services.
Is the purchase amount shown on your bank statement, however the order still seems to have failed? Contact our customer services right away by sending an email with the screenshot of the payment to email@example.com, so that we can start processing your order.
You can find your invoice in your account and in the email you received containing the order confirmation. If you can’t find the invoice in your account nor the confirmation email please contact our customer service via firstname.lastname@example.org so we can (re)send it to you.
VAT or Value Added Tax, are the taxes paid on top of the value from sales of products or services. Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from outside of the EU, it will be paid in the form of import duties.
The Purewhite collections are made by a team of fashion professionals who know all the ins and out of the products.
Explanation of all the time zones with the corresponding delivery time plus delivery costs.
Be part of Purewhite with your account and make your shopping easier.
Didn't received a order confirmation or you wanna know when your order will be delivered.
Return you ordered product(s) or wanna know if you can exchange them for another size.
Still not having the right answer? We do have some extra information for you.