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RETURNS

RETURNS

You can return your ordered, unused items, that aren’t worn or washed within 14 days with the labels attached and in their original package using our return form.
For hygiene reasons face masks cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

You can return faulty items within 14 days after you received them. Get in touch with our customer service by sending an email including pictures to webshop@purewhite.nl.

You can return your ordered, unused, items that aren’t worn or washed within 14 days with the labels attached and in their original package. Use the return form, that was added to your package, as follows:

- Fill in the return form and add it to the box.
- The order is ready to be returned. Please go to a postal service of your liking and ship the box to the return address that is stated on the form.
- Please be aware that you will have to pay for the return costs.
- After shipping your return you should receive a receipt with a tracking code. please hold this receipt as it is your proof of shipment. Once we have received your return we will do our best to process it quickly.

Using the same steps and form as you would if you’d return the items, you can exchange an item. However, as the item(s) might sell out in the meantime, we suggest returning the items you want to exchange and place a new order to make sure you receive the items you want.

As soon as we’ve received your returned items we’ll process it within the first working day. It takes a maximum of 14 working days to process your return. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via webshop@purewhite.nl.

As soon as we’ve received your returned items we’ll usually process it the first working day. It takes a maximum of 14 working days to process your refund. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via webshop@purewhite.nl.

PRODUCTS

The Purewhite collections are made by a team of fashion professionals who know all the ins and out of the products.

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